Returning Your Order

The Patio Collection extends to each customer a quality satisfaction guarantee on every product we sell as each extraordinary piece in our collection is carefully selected using the highest standards for craftsmanship, quality and aesthetics. In the unlikely event that it may be necessary to return an item, please contact us immediately. The Patio Collection will not accept unauthorized returns or exchanges, all returns require email or written authorization from The Patio Collection in advance, where the product specific return address will be specified, and products cannot be returned after 10 days after receipt of goods.

Returns must be 100% complete, in original and resalable condition, with all original boxes and packing materials, have original UPC codes on the factory boxes, contain all manuals, registration card(s), and accessories as applicable. All returns are subject to a 50% restocking charge plus shipping, handling and processing fees. We reserve the right to refuse a return on any product that does not meet these requirements. The Patio Collection is not responsible for return shipping costs and is not responsible for any shipping damage.

Credits will be issued after our warehouse receives, inspects, and processes your return; however, your credit card company determines when the issued credit will be reflected in your statement. Please allow one to two billing cycles. Please keep in mind that Shipping and Handling are non-refundable.

On all shipments to customers, we incur shipping and handling costs. If through no fault of The Patio Collection the shipment is refused, we will charge your account these outbound shipping, handling and processing fees to recover the expenses we incurred. In addition, we also reserve the right to impose a 15% restocking fee.

Damage caused by shippers must be reported and resolved with the delivering carrier or shipping company directly. All claims for discrepant material must be made within 5 days after receipt of goods, and must be exchanged or repaired. A product must be diagnosed "defective" by a member of the The Patio Collection Product Support Staff. Any return found to be non-defective, once our warehouse has inspected it, is subject to a maximum restocking fee of 20% plus shipping, handling and processing fees.

The Patio Collection liability shall cease upon delivery to the carrier at the F.O.B. point. Title and risk of loss or damage to the goods shall pass to the buyer upon delivery to the carrier. If shipments are delayed by the Buyer the goods shall be held at Buyer's own cost and risk.

Products which are built to order, including but not limited to custom waterfalls, pool tables, garden buildings, cabins, gazebos, may not be returned nor will a customer be allowed to cancel an order once they have received a confirmation email or notification as no refund will be given. The aforementioned items are made to custom specifications. Please take extra-special care when ordering any built-to-order product. The Patio Collection Customer Service department can be reached at 818-772-5100 to answer any questions. We look forward to being of service to you!

Please note: All Canceled or Returned orders paid by credit card will be subject to an additional credit card processing charge of 3%.

Please see our full Cancellation Policy for complete details on product cancellations.